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Charmaine H

1 reviews | Active since Mar 2020

01 Apr 2020, 11:39

Absa the worst bank in SA!

I am so sick of Absa bank. What is going on there and this is not because of the lock down this messy situation started long before. How is it that you cannot perform a simple task as to stop my credit card? Stop sending me notifications to pay my card i will pay it once i have the new card. How many times must i pay my card just so that company can take my money??? Seven phones calls later and i explained the situation to a dozen of your consultants clearly no one does their Jobs or for that matter even know their jobs at absa... this is so frustrating and dissapointing. Soon as this lock down is done i am finding myself a bank that knows what they are doing. The last consultant i spoke to promised she stop my card and will send a new one to the branch! What a joke!!! Because when i got to the branch she re issued the old card on which the unauthorized transactions is taking place wasting my time once more! Because at the branch they had to cut that card up. How can you re issue a ********** card??? Dont you make notes on your system??? because each consultant i spoke to was as clueless as the next and everytime i had to explain the situation. I have allready lost enough money i cannot afford to loose more. And i have long since lost my patience with your incompetence and utter disregard for your clients. All you care about is keeping the money having your consultants bombarding us with countless advertising offers. Yet the clients that you have are treated like garbage . For the 8th time stop my credit card number ending: 8036 and issue me with a new card with a new nimber and a new cvd number you may send it to absa queenswood. Please do not call me clearly i am wasting my breath you are nothing but a bunch of liers! I will pay my card when a new one is issued!

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Replies (1)
Absa
Absa's reply01 Apr 2020, 13:51
Official
Dear Charmaine Haai
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care