ABSA the worst bank in S.A

I had the worst banking experience ever yesterday, I've been trying to get Avis to release money that was held for hiring a vehicle since Monday. They mailed absa and was advised to ask me to contact absa myself, I did yesterday and spoke to several premium banking consultants who kept sending me from pillar to post and there was one who promised to call me back and didn't. I called later to speak to a manager after one of the consultant refused to assist me claiming that my account is now locked because I wasn't the owner of my account. The manager was also as useless, I want to cancel my account with your bank...!

Kind regards M. M. Njokweni