ABSA THE WORST BANK EVER

I have been banking with ABSA for more than 35 years, I app**** three times for home loans which wasn`t granted, I did however have success with these home loans with Nedbank, FNB and SA Homeloans. This should have triggered an alarm but I stayed with ABSA. I last week Wednesday 30th March app**** for a personal loan at both ABSA and Capitec, Capitec informed me on Thursday that I was successful. I phone ABSA on Friday the 1st April, spent 1 hour on the phone but after my call was dropped the third time I just left it. I tried again today Monday 4th April to get feedback on my application. I spent more than 2.5 hours on the phone, at least 3 people did answer but after hearing what I was looking for told me to hold the line for 2 to 3 minutes but then just dropped the call. I have decided that ABSA is possibly the worst bank when it comes to customer service and would surely not recommend them to anybody. I have also decided to switch to another bank as it is clear that ABSA do not care for their clients.