ABSA - the worst bank ever

I visited Rhodes restaurant on the 13th August and I tried paying with my Absa card . The waiter struggled with the machine and told me that it could not process so I paid with my FNB card. I called Absa and was told to contact Rhodes restaurant and that i need some kind of letter from Rhodes authorizing them to reverse it because its still not reversed into my account.

Rhodes in the other hand tried but because the money was not paid into their account they can’t do anything . I am at my wits end because the balance does reflect in my account but I cannot access it.

I emailed absa on the 22nd September. Its the 27th today and not even a response.