Absa the worst bank

Went to Absa Hercules Branch do take a fica hold of my home loan account, they refused to help me cause i dont have an id card, i only had i South African identity book with me, i would just like to know were was the clients informed that Absa doesnt consider a valid identity document? Lady couldnt even tell me directly, calls a guy that came running front the consultants side, telling me that Absa doesnt except identity books, they only axcept the new id cards, so this means i have to go to home affairs wait 10 weeks or longer, and then Absa will remove my fica hold so i can pay my home loan, i think i would have less effort just to change banks