Absa - the we don't accept responsibilty bank!

I tried to open a bank account online with Absa but got no end result so I went into the branch to apply again, when I got there I was told that I do not need to apply I already have an account open with them. I was then told to go to customer service and collect my card. which I did. I was not offered cellphone nor internet banking while dealing with the teller. I went home and registered my own card on internet banking. five days later I attempt to make a deposit from one account into that Absa account only to be told when I call customer service \the account is closed. What?? after 5 days?? The teller did not bother to complete the identification process so my account was closed. i log a complaint with head office and a lady calls me from the N1 branch to apologise and then she blames Head office