AM
Andries M

1 reviews | Active since Nov 2019

19 May 2025, 14:08

Absa - The *****ulent Bank

ABSA ***** DEPARTMENT MOST DISGRACEFUL SERVICE, I was ****med on a public holiday the 1st of May 2025. Immediately reported the matter to the bank, the *****ulent International amount remained uncleared, bank blocked my card stopped all transactions for that particular day, got reference numbers, asked to make a sworn affidavit and open a police case and the matter will be investigated and feedback given after 15 days.

A few days later after the card was blocked and matter reported, the amount was cleared but to a different reference number (Account Funding) while the initial disputed transaction was (Revoult Paris). Want to know who gave permission to clear funds are the matter was reported and my account blocked and card blocked, to which account funding was this payment made to. I am utterly disgusted with their ***** department team they are *********** and my suspicion is they diverted the funds to either they own bank account or Absa is keeping the funds for their own benefits. International payments don’t clear immediately and why was this allowed to clear after the matter was reported as *****?

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Replies (1)
Absa
Absa's reply19 May 2025, 15:05
Official
Dear Andries Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management