ABSA the ******* Bank

The atm retained my card and I went to Sandridge absa branch for my ATM card because I needed it to draw cash. There was only one person at the customer services with one long queue. People were waiting over 30 mins in the queue. Then i decided to go after work to the Nicolway branch and they were busy closing. There were still clients in the branch and i asked the lady if she could issue me a card as I had also exceeded the limit on cash sends. The lady refused to help even after I explained I needed a card urgently. She told me to use the app. How does that help me? I couldnt draw the cash i needed to make payments. This is disgusting ill rather go to FNB. They're more helpful. Thanks absa you ******* bank.