ABSA, THE REAL DIY INSURANCE PROVIDER

I have a geyser that burst on 05/03/2019. The bank appointed FOGGI to attend to the problem, they appointed Panorama plumbers. Upon arrival the Plumber informed me of a leaking pipe that would cost an additional R500 excess, I have paid this. It is strange as I would've noticed such leaking pipe prior to the geyser that burst. Then there is apparently another R500 excess for the repair of the geyser as it is 2 separate claims, note that I have only 2 claims, consequential damage and the geyser, not sure where the leaking pipe got involved, I feel **********.

Then when it came to performing the actual work, the plumber claim he cannot gain access o the geyser through the roof because there are swimming pool solar installed and he doesn't want to touch it. I offered to assist in loosening the 4 *****s today, the plumber confirmed no time and just arrived expecting me not to work and wait the whole day.

Now I am in a situation where I must arrange for the panels to be removed or do it myself and I must consolidate the contractors to have the geyser repaired. This is absolute madness.

ABSA, I AM THE CLIENT, I AM NOT THERE TO MANAGE YOUR CONTRACTORS AND ALL THEIR PROBLEMS.

ASBA, I AM STILL WAITING FOR YOUR CALL CENTER (Joseph) TO CALL ME BACK WITH ANSWERS, MINUTES FALSELY PROMISED BECAME HOURS.