Absa the mystery continue

I lost my card and received a replacement card from Brooklyn branch this was after a 3 hour wait in a queue. I realized I can't tap to pay, so I go to the Irene branch. So I waited about 30 minutes and I was old it works. But still does not work. So I go back to Irene and nollwazi helps me after an hour, after they helped the people who just came in and floped ont the chairs with out following the queuing process. I was advised because I have a linked account i cant tap and I must use use my credit card for tapping. My old card that was also linked could tap and low and behold my credit card can't tap. So if I am advised ro go back to a branch it will be to close my account.