ABSA the most useless bank in South Africa

ABSA is the most useless/ ****piest bank in South Africa. I reported/ logged a ***** case, reference no: ASZA-2***9 with their ***** unit. I was allocated a so called investigator who was supposed to track or trace the *****ulent account to which the money (R44,000) was deposited at FNB. ABSA sent me an email further stating that I should wait for a telephone call from this investigator for further updates. I loged/ reported the ***** case on the 14th of September 2023 to date no one as bothered to call or come back to me to give an update. Every time I try to call their call centre for feedback its a different story. I have requested to speak to this investigator several times and I get told we have sent an email to her and she will call you, which never materialises. They are really the most stupid bank where you never get access to anyone, the is absolutely no personal service. They only have call centre agents other than that the is absolutely no one you can have access to for further consultation. I further tried to log a complaint via their complaints line and was told I would receive an sms with a reference number, I never got the sms. Their service is very poor and disgusting No wonder they keep on loosing clients, closing branches and being outperformed by FNB, Standard Bank and Capitec. They will keep on loosing clients as they keep on regressing every day this automation and logs is not working well for them, coupled with such a ****py service and I dont care atitude. The only reason that I was still with them is that they dont have queues at their banks and ATMs like other banks, other than that the is nothing else they have to offer.