Absa the most useless Bank in SA!

I sent all the forms to request a progress payment on my building loan on 15 April to Raynard Louw. My emails and phone calls were not answered 90% of the time. I usually have to make 3 emails or calls to get one response. Many excuses about email problems at Absa. Then Tebogo called me on 7 May to request the builders insurance. I sent that the next day to [Email Removed] After many more emails and messages on Raynard's cell Absa apologized that they did not act when they got the certificate. Today is the 5th of June. I am still waiting after more than 7 weeks. How am I supposed to pay my builder? With Absa there is no progress and you will not prosper. I am very disappointed and will consider moving my home loan to FNB.