Absa the most useless bank ever

I am currently in Thailand on holiday,I visited a tour operator on the 27/12/2025 Blue bistro and bar and booked 2 tours I was quoted 4000 bath which I accepted I then tapped my card and I got the receipt I noticed that the amount was 4250 but I queried this with the merchant who then stated she forgot to inform me that this is what the bank charges her so she has to charge me this extra,I wanted to cancel the transaction but I could not so I went through with it.The tours I booked were 2000 bath each,I was picked up for the first tour on the 28/12/2025 but was not picked up for the second tour on the 29/12/2025,a refund was requested from the operator but they refuse to refund and stated I can do the tour at another time I tired to explain to the operator I am leaving ****et on the 30/12/2025 going to another town,pho phi islands and will not be returning to ****et anytime soon so doing the tour at another time is not an option,they still refused,I have tried calling Absa ***** they don't want to assist they refer me to Absa credit card division,called there no assistance,and I am still in Thailand and running up my cellphone bill.

This is the only pathetic bank that refuses to assist their customers in time of need,I hate to think what would have been the case if this was a huge amount,I have my investments,credit card,cheque account,vehicle finance,insurance with ABSA but I am seriously considering changing to Discovery bank who are more helpful to their customers.

Can ABSA please come to the party and assist with the refund or chargeback on my credit card,if it is not too much to ask....

Frustrated client Kreban Govender