ABSA - THE MOST DIFFICULT AND UNFRIENDLY

I have just tried to get the balances of my accounts via email, I received only one balance. I was told to contact this and that for the other two. I tried phoning the number provided, they were offline and put me through to another consultant, this so-called consultant was a recorded message and for some reason didn't like my ID number because I have more than one account. Why isn't a bank of that size capable of doing something so simple. I am so glad, that when this is paid I will no longer have to deal with ABSA. Pathetic in comparison to my current bank.