ABSA THE GROVE POOR SERVICE TO SAY THE LEAST

ABSA THE GROVE WORST SERVICE. I was at ABSA the Grove. I only went in to sort out something small with my credit card. I waited for 30 minutes in the que. The people working looked as if they had no idea how to do their job. They had to be constantly assisted by others (it wasnt for overrides). Only two people working and a third one walking around. With 6 patrons still infront of me I asked to see the manager. Out came a lady who were not neat,wearing a t-shirtt, hair hanging in her face. I explained to her my frustration. She didnt look at me as I was talking to her, speaking to one of her employees. I waited for her to finish. Without listening to me she shruged her shoulders and said "sory, internet" . When I asked for her name she started walking away, giving me a half answers. I AM SURE ABSA MANAGERS ARE SUPPOSE TO AT LEAST LOOK PRESENTABLE, AT LEAST LISTEN TO THE CUSTOMERS AND MANAGE the situation when the internet is off.