EJ
Erika J
1 reviews | Active since Jan 2011
20 Dec 2019, 10:43
ABSA the epitome of disrespect to loyal customers
Internet server down AGAIN!! During peak Christmas season. When Oh when is ABSA going to get their customer service up to scratch. PLEASE, show your customers an inkling of respect by pro-actively informing us of "technical difficulties". Why is the onus on your customers to call the ABSA helpline -to be put on hold fro 10+ minutes.... #Complete disrespect
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
20 Dec 2019, 12:01Dear Erika
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply20 Dec 2019, 12:01
Official
Dear Erika
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
EJ
Erika J's updateReviewer Update
20 Dec 2019, 12:43Thanks you Nthabiseng. I do see notifications on my banking mobile app as well as on my online banking. I appreciate your response and value your prompt action.
erika
erika
EJ
Erika J's update20 Dec 2019, 12:43
Reviewer Update
Thanks you Nthabiseng. I do see notifications on my banking mobile app as well as on my online banking. I appreciate your response and value your prompt action.
erika
erika