ABSA the Duck and Dive bank.

So, ABSA, as an ex-employee I'm highly disgusted at the way your currently resolve issues considering, I introduced my son to ABSA at the age of 6, he is now 27. He's been banking with you for 21 years. Here is the story. My son invested in a Fixed Deposit with a standing order to re-invest. Low and behold this was not done and the investment was flagged as not active and transferred to a suspense account. The complaint logged was closed and the reason stated was that an instruction was given to close. So, if this was indeed the case why was the money transferred to a suspense account and not into my son's cheque account or why was he not contacted in terms of further instruction. I call B*** S*** someone messed up...so, why dont you take responsibily and pay the required interest. Why does everything always have to be a big fight. Surely, retaining customer's should be the primary focus.