Absa - The Dinosour
I received an sms stating that my debit card is expiring in 30 days and that I can apply for a new card on either the app or online.
NONE of these options have the facility to apply for a new debit card. When phoning the call Centre I get instructed to visit my nearest branch.
WE ARE IN THE MIDDLE OF A PANDEMIC AND ABSA IS STILL SO BEHIND WITH BASIC TECHNOLOGY THAT IT IS STILL EXPECTED OF ITS CUSTOMERS TO GO AND SPEND A WHOLE DAY JUST TO RENEW A DEBIT CARD!
Am I to take my business to FNB rather??
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Absa's replyOfficial
23 Nov 2020, 14:00Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6 I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply23 Nov 2020, 14:00
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6 I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,