ABSA - The Bank of the Past

In the last month that I have had to engage with ABSA staff in order to access funds from my access bond, service within the Bank as well as telephonically with Absa's Homeloans, to say the least, has been absolutely atrocious. To sum it up:<br> - In the Bank<br> 1.1 - Staff are unfriendly and don't know how to communicate properly<br> 1.2 - Staff are ***********, to say the least, don't know what is required to access my reserve funds and get communicated that I can do this telephonically or within the bank which differs from point 2.2 below.<br> 1.3 - Staff don't deliver on commitment and no feedback<br> 1.4 - Documentation completed, I find out 3 weeks later with homeloans, nothing was submitted (Flexi reserve application)<br> -Telephonically with Homeloans<br> 2.1 - Again, lose documentation submitted to them via email, e.g. required insurance policy on bond<br> 2.2 - No understanding of processes, 1 agent tells me that they can send me the doc to be completed. Another agent tells me that I have to go in to the branch AGAIN to do this and cannot be done electronically.<br> 2.3 - The only positive telephonically was that with all the agents, is that they were friendly.<br> <br> FNB please come fetch my business