AR
Anzele R
1 reviews | Active since Oct 2020
15 Nov 2024, 09:58
ABSA THE ***** BANK
THE BIGGEST ***** BANK IN SA...ABSA. I HAVE WRITTEN A REVIEW A WEEK AGO...ONLY TO HEAR BACK FROM ABSA TODAY. THEY OR SOMEONE IN THEIR EMPLOYMENT HAVE BEEN TRANSFERRING MONEY OUT OF MY ACCOUNT SINCE 5 WEEKS AGO...HUNDRED OF THOUSANDS OF RANDS...SOME OF THE PAYMENTS HAVE BEEN MADE FOR EG. IN UMHLANGA WHILE I AM IN STELLENBOSCH...ABSA PLEASE EXPLAIN THAT!!!!!!!!!!!!!!!!!!!!!! TODAY I HEARD THAT THEY ARE NOT PAYING BACK 1 CENT???????!!!!!!!!!!!! JUST TO INFORM ABSA THIS WILL NOT BE THE END, I AM A PENSIONER AND YOU STOLE HARD EARNED MONEY, I AM TAKING YOU TO COURT AND WILL INFORM THE UMBUDSMAN AND THE NEWSPAPERS SO THAT EVERY SINGLE PERSON IN THIS COUNTRY CAN TRY AND MOVE THEIR ACCOUNTS. GOOD LUCK *******!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (3)
Absa's replyOfficial
15 Nov 2024, 11:08Dear Elbe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Russell Edwards Customer Value Management
Best regards,
Absa's reply15 Nov 2024, 11:08
Official
Dear Elbe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Russell Edwards Customer Value Management
Best regards,
AR
Anzele R's updateReviewer Update
15 Nov 2024, 15:53With all due respect, we are taking it to the onbudsman and police now. Tell me how did the person get my Internet login details, can only be a ABSA employee...how did the person know I had 2 accounts that was linked with lots of money in? If ABSA really did an investigation as they claimed...was it checked which devices logged onto my internet banking? How did the person know details on my bank statements that only myself and ABSA knows when they phoned me? It was irregular activities on my account...all payments to Umhlanga Hollywood Bets...why didn't ABSA contact me to warn me of the daily payments towards Hollywood Bets to the amounts of R10,000 per transaction 5-6 times a day for more than 5 days...all the other banks inform you if they notice something funny?? If ABSA did a investigation...did they track to which Hollywood Bets account the transaction went to...its not that hard...phone them to trace the date, amount, tranactions number??? No ABSA DID ABSOLUTELY NOTHING.
AR
Anzele R's update15 Nov 2024, 15:53
Reviewer Update
With all due respect, we are taking it to the onbudsman and police now. Tell me how did the person get my Internet login details, can only be a ABSA employee...how did the person know I had 2 accounts that was linked with lots of money in? If ABSA really did an investigation as they claimed...was it checked which devices logged onto my internet banking? How did the person know details on my bank statements that only myself and ABSA knows when they phoned me? It was irregular activities on my account...all payments to Umhlanga Hollywood Bets...why didn't ABSA contact me to warn me of the daily payments towards Hollywood Bets to the amounts of R10,000 per transaction 5-6 times a day for more than 5 days...all the other banks inform you if they notice something funny?? If ABSA did a investigation...did they track to which Hollywood Bets account the transaction went to...its not that hard...phone them to trace the date, amount, tranactions number??? No ABSA DID ABSOLUTELY NOTHING.
Absa's replyOfficial
15 Nov 2024, 16:43Dear Elbe Thank you for your response. We will keep you posted on the matter. Regards Russell Edwards Customer Value Management
Best regards,
Absa's reply15 Nov 2024, 16:43
Official
Dear Elbe Thank you for your response. We will keep you posted on the matter. Regards Russell Edwards Customer Value Management
Best regards,