Absa, thank you for solving my problem

I complained via Hellopeter about the Absa mobile and Web applications that recently started to default to the Credit Card account as payment option for third party payments. As it did not use to be so in the past I landed up being charged interest and a higher transaction charge, as would not have been the case if the payment was made out of the funds in my Transaction account. One may select a different account, but being used to the Transaction account being the default I failed in three instances to do so, and blamed Absa for this.

Today I rceived a friendly call from a most helpful lady, Vanessa Crowe, who guided me in changing the order of the accounts as it appear on my Web application, resulting in the Transaction account appearing at the top of the list. That made the Transaction account to, once again, be the default account, solving the problem, restoring my appreciation for Absa as my bank of choice.

I sincerely apologise, Absa.

My thanks and compliments to you Vanessa. You did Absa proud.