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Louise F

1 reviews | Active since Oct 2017

27 Sept 2018, 14:39

ABSA TESTING MY PATIENCE WITH THEIR *********** STAFF

ABSA IS TESTING MY LAST PATIENCE!!! AFTER IGNORING ME, THEY CONTACTED ME WITH THREATS! SO, WE HAVE REACHED AN ARRANGEMENT FOR AN AMOUNT OVER A PERIOD OF 12 MONTHS TO **** THE ARREARS. THIS WAS CONFIRMED WITH CHARMAINE SHARP AFTER SHE RECEIVED FEEDBACK FROM ABSA'S BUSINESS UNIT. WITH ABSA'S PROVEN TRACK RECORD OF PATHETIC SERVICE DELIVERY, I ONCE AGAIN GET CONTACTED BY A DEBT COLLECTION ATTORNEY, WHICH ABSA HAS HANDED OVER! I HAVE NEVER IN MY ENTIRE LIFE HAD TO DEAL WITH A MORE *********** BANK. IT SEEMS LIKE NOBODY KNOWS WHAT'S GOING ON AROUND THEM! GEEZ!! SERIOUSLY! ABSA, YOU NEED TO GET YOUR ACT TOGETHER!

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Replies (2)
Absa
Absa's reply28 Sept 2018, 10:56
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

LF
Louise F's update10 Jan 2019, 16:57
Reviewer Update
Well, here we go again!! Absa, I don't even know why I'm surprised by the worst service delivery in history! This post is to warn all people that if you are thinking that you ever want to move from one bank to another, PLEASE STAY AWAY FROM ABSA! After almost two years of fighting, we reached an agreement as per my previous review. I requested a statement of account in December 2018 which I received 6 DAYS later! Apon requesting a statement from them again after making my payments as per the arrangement, I was told by Ashadine Meyer that they have escalated my account to the Recovery Department!!!! I will NOT be leaving it this time!!!