ABSA Terrible Turnabout time

Loan application was provisionally approved on the 22nd of December 2022. Three phone calls to the call center this week. Over a 30 minute wait to speak to a consultant and still no one has returned my call.. I know the usually reply is that they are awaiting documentation but this was uploaded when the application was done on the banking app. It's sad that only once compliant are posted on this platform does one get superb service.