Absa terrible service

It's lockdown and people are expected to use digital channels. Absa decides to suspend my banking app and internet banking citing "attempted sim swap". They suspended my app while I WAS USING IT! Simswap attempt is done with the network provider. How on earth would the bank pick up that someone is attempting to do one? For the record, no simswap was done on my number. Coincidentally, the block came as I refused to take their simswap cover!

I waited about 20 minutes to go through to the internet bank consultant. Yep, at a time we should be using digital channels the bank is still struggling to anticipate the "high call volumes" and prepare accordingly for them.

It turns out I must drive over 150km to the nearest open branch to have my app unblocked!

This is a clear customer abuse and bank over reach. There was no valid reason to block my app in the first place. They did it because they could...and nothing can be done about it.