tP
trison P
1 reviews | Active since Dec 2014
11 Aug 2021, 11:44
Absa terrible service
Hi I am really a frustrated absa client I purchased airtime and input the incorrect cell number for r200.
I phone the call centre I'm on a call for over 20mim for the agent to assist me he only says wait a minute or 2 with no assistance
I need this money reversed as this number does not exist according to cellc. Can someone give me a call as i do not want to deal with unexperienced agents who make you wait over 20min for a response
I am really thinking of canceling my account with you guys and moving to Feb if this is the service I receive after banking with you guys for many years!
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
11 Aug 2021, 11:52Dear Trison,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply11 Aug 2021, 11:52
Official
Dear Trison,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
tP
trison P's updateReviewer Update
11 Aug 2021, 12:18i await your call
tP
trison P's update11 Aug 2021, 12:18
Reviewer Update
i await your call
Absa's replyOfficial
11 Aug 2021, 13:44Good day Mr Pillay
As discuss matter has been referred to our prepaid department for investigation and feedback.
Regards
Daphne Le Grange
As discuss matter has been referred to our prepaid department for investigation and feedback.
Regards
Daphne Le Grange
Absa's reply11 Aug 2021, 13:44
Official
Good day Mr Pillay
As discuss matter has been referred to our prepaid department for investigation and feedback.
Regards
Daphne Le Grange
As discuss matter has been referred to our prepaid department for investigation and feedback.
Regards
Daphne Le Grange
tP
trison P's updateReviewer Update
11 Aug 2021, 15:12thank you i await your feedback regarding the above
tP
trison P's update11 Aug 2021, 15:12
Reviewer Update
thank you i await your feedback regarding the above
Absa's replyOfficial
12 Aug 2021, 11:52Good day
Will do
Will do
Absa's reply12 Aug 2021, 11:52
Official
Good day
Will do
Will do