ABSA Terrible Service and Rewards *****

So I was called in the begging of last month to sign up for ABSA rewards which I reluctantly refused. The lady eventually convinced me to sign up for one month. So I asked for documentation explaining how it works. She said I will receive a "Welcome Pack" in my email in 1 week. 1 week to send me an email ? I asked her for it immediately that day. She spoke to a supervisor and they said they can't do it sooner than a week. I can't understand that copy and paste takes a week. But whatever I said I would wait. A week comes by and nothing. Month end comes by and nothing. So I presume I'm not on Absa rewards and I am okay with that as I didn't want it on the first place. So then I check my statement and I get BILLED for it even though I can confirm I'm not registered ????? So I message my premium banker on their website as I want everything in writing as they promise the world to you on the phone, but yet never deliver. He couldn't help me because, all he wanted to do was call me but I refused. I then emailed ABSA regarding this over a week ago and have not received a response. I sent two follow up mails and guess what ? NOTHING. I want a response latest end of business today on my MAIL , I will not accept any calls ABSA. Here is my reference : C-***5 Formal complaint ref:_00D1r1GluM._5001r2WnOx8:ref

By the way , I'm moving all 7 of my products I have with you to FNB , where I can actually be treated like a premium customer and not a piece of ****. This is also going to the banking ombudsman. Thanks for the ride ABSA , you won't be milking me any longer!