Absa terrible service

I phone Absa 3D Secure or something to allow online payments with my new card - I get verified twice, then transferred to the ***** department seeing as they are blocking it. I get asked ridiculous questions about my Standard Bank account, twice, which are impossible to answer - what did you pay to your Standard Bank account in September. I ask what do you mean, a specific transaction or in total? I fail. Then get asked something like did you pay R77 to Standard Bank. I do have Standard Bank accounts - I ask are you talking about a specific payment because I do lots. I fail, now have to go into a branch AGAIN, after spending 2 hours there opening the account this week. The agent, Rose, was very dismissive and seemed to not care if I pass or not, just wanted to get through with the call. I ask to speak to a supervisor and get put on hold for ages, she probably hoping I'll hang up. I ask to rate her service, she gives me her name. I say ok I know, I want to rate her service. She says I will receive a message that I can use to rate her service. Still waiting...... There is a reason I left Absa a few years ago and unfortunately I need an Absa account for my work,...... :-( Listen to the recorded call Absa and decide for yourselves.