Absa terrible service

After struggling for 20 years to get my ID number corrected on their system, I have given up on ABSA. They were my first bank and I was loyal for years but I am now moving to a different bank. At first I would go into the branch and was told ID number was corrected. It wasn't... Then went back and got told everything is now in order. It wasn't Tried over the phone. Over their ****py banking app Went back to a branch, o they closed my nearest one. Went to a different one, why yes sir we can help please bring us all these docs. I went with all the docs and told it got changed. It didn't. Lay a claim at their complaints department and got a phone call o yes sir bring your ID and we will gladly assist. Sorry sir you have to have a proof of residence as well. I go to a different branch after loosing my cool with proof of residence the same papers I used to buy a car. O sorry sir you need another person with their ID to come with. So I leave to go back to my job to find an angry Employer because I had to go to the bank yet again. I apologize for loosing my cool at your tellers but this has been a circus for close to 20 years all while I struggle and plead and jump through hoops. It would have helped if I someone told me exactly what I needed on the phone before I could go in but seems not even the staff knows exactly what the rules are anymore. Absa when I get better service at the license department I am worried. It seems Absa only cares about their money, well you can keep it I will be moving my money to a bank that cares.