LP
Lesego P

1 reviews | Active since Nov 2015

09 Apr 2018, 10:00

ABSA Terrible Service

Absa service is terrible they don't care about their clients all their interested in is their money nothing else. I have been awaiting the response from recovery department regarding my vehicle account even now they haven't got back to me . I am the one who have been calling to left and right and they are taking me from post to post with no answers on my account.

When I check my emails I received an email from NuDebt Management (PTY) LTD telling me that my vehicle account has been handed over by Absa and the call centre guy from NuDebt was so brave to tell me that they will make sure I am being blacklisted if I don't settle the account within 24 Hours. When I told him the whole story he just said he doesn't care Absa is their client and he want that money.

What surprises me I have been trying by all means to communicate with Absa and on their site they haven't even call me or email me regarding my query. They just hire NuDebt as if I didn't want to pay them.

The service from Absa is one of the worst and the other lady who has helping me at Absa by the name of Lebogang Mashala when I asked her some of the questions about the account she was rude asking me that I want Maria Ramos to help me NAH?

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Replies (2)
LP
Lesego P's update13 Apr 2018, 12:59
Reviewer Update
Today 13 April 2018 I received a call from Absa( ********** 000) consultant did not want to tell me her name. She just said even if I go to Hellopeter or go to the media it won't make a difference. I will pay the account and Absa is not interested in anything else they just want their money
Absa
Absa's reply25 Apr 2018, 08:01
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,