ABSA TERRIBLE CLIENT SERVICE

I am so disappointed with absa, I have been trying to access my Access account via cellphone banking using their ussd and it says service canceled. I called the helpline and went through to Kim who was polite and said she would transfer me to the relevant department but the phone rang for over 7 minutes without anyone answering. This is bad service and I'm aware that I'm not the only person experiencing the issue. If there's a technical problem LET PEOPLE KNOW ON TIME