ABSA Telephone & Internet Banking Services - Pathetic Service & Systems

I am a ABSA telephone banking user for more than 15 years and closed my cheque account from which my telephone banking fees got deducted. I then told ABSA to debit my savings account but this never happened and my services was suspended. ever since then I have been having endless problems even after escalating to absa complaints. today the 03/02/2019 I call in to use my service only to find out that it is suspended and this is after absa has the audacity to debit my account for telephone banking fees for R2054. Edwin who is a telephone banking consultant could not help me and no manager is on duty on a sunday to assist. So much for being a loyal customer. ABSA your services, systems, procedures suck. So heres another customer you are going lose to a competitor. Great work ABSA bank.