ABSA Telephone Consultant Behaviour - Shocking

Never before have I had a consultant put the phone down on me while I was explaining my issues, but today that changed when calling ABSA Online Banking. The consultant was rude from the beginning after I suggested the process for resetting my pin is simply not working as explained. He instead proceeded to first tell me to "try again" and then the phone call ended. I'm a fairly new (less than one year) customer, after having moved all my debits and salary from FNB. I am so glad I opted to keep that FNB account open as I might need to go through the admin of moving everything back, as my experience with ABSA has been nothing but frustration. Not a single aspect of ABSA outperforms FNB. ABSA's online banking and cellphone banking in particular are well below "par", especially if moving from FNB. I was willing to persist but after today's experience with the telephone consultant, I not so sure.