ABSA technical staff ***********.
I app**** nd received a new Credit Card from Absa, on the 19th of September I tried to pay vendor 1. It failed due to not creating 3D verification pin. I phoned Absa and after about half an hour was told its vendor 1's fault. I managed to pay them with my old credit card. On the 30th of September I tried to pay vendor 2. Once again phoned Absa and they blamed the network. Once again paid vendor with old card. on the 1st I phoned again and was told all clients with the first 8 numbers same as mine had the issue. On the 3rd I received an email about the date on the card being wrong. I was able yo pay vendor 3, that didn't require verification with that date. On the 9th of October tried to pay vendor 4. Phoned Absa and they said they will come back to me by the latest on the 10th by 12:00. It is now the 14th with no reply. Please Absa. If you want to reduce you client load just tell us to leave.
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Absa's replyOfficial
14 Oct 2024, 16:22Dear Corne, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply14 Oct 2024, 16:22
Official
Dear Corne, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
22 Oct 2024, 12:02 Dear Mr Cornelis Davel, Case reference number C-***7. We refer to the above and advise that we sent you an email and note that we have not received a reply from you. We understand that you may be occupied and kindly request that at your earliest convenient time, you try transacting and let us know if you are successful. Thank you.
Best regards,
Absa's reply22 Oct 2024, 12:02
Official
Dear Mr Cornelis Davel, Case reference number C-***7. We refer to the above and advise that we sent you an email and note that we have not received a reply from you. We understand that you may be occupied and kindly request that at your earliest convenient time, you try transacting and let us know if you are successful. Thank you.
Best regards,