Absa technical error for my discomfort and cost

Every month for the past five years I do a transfer monthend from my capitec account. My work required a absa account for my salary every month. Decided to transfer from my check account and the transfer went threw but never cleared in the other account. Called callcentre and agent said that account that I used fir the past five years does not exists. HALLO. NOW THE MONEY IS IN ABSA SUSPENDS ACCOUNT AND AGENT SAYS IT WILL TAKE SEVEN WORKING DAYS TO BE REFUNDED WITH A COST OF R160.