AS
Andrew S
1 reviews | Active since Mar 2009
01 Jun 2021, 15:49
Absa technical error.
I was referred to the absa home loan email by one of the employees which bounces every time I send the e-mail. "Your email to the ABSA Customer Support Center could not be processed due to a technical error. Please wait a few minutes and resend the email. Please accept our apologies for any inconvenience caused."
All I want is a copy of my wife's home loan account for my employer to look at.
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Absa's replyOfficial
02 Jun 2021, 11:11Dear Andrew Searle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply02 Jun 2021, 11:11
Official
Dear Andrew Searle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Best regards,