1 reviews | Active since Nov 2021
ABSA ***** Team Provides Terrible Service
ABSA ***** team locked my credit card during an online purchase. It's been three days not receiving any feedback, the temporary card lock on the app and internet banking doesn't work. They don't answer calls and ***. Called the main switchboard they sent me back to the number that is not answered. I understand there are many calls, but if a call can't go through in three days, then it's a bad bank.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.