BL
Beverley L
1 reviews | Active since Nov 2012
22 Jun 2021, 21:39
ABSA Tax Certificates NOT available. Why?
Why are ABSA 2021 Tax Certificates not available? It is nearly 1st July 2021 and still no certificates available. I see that ABSA did reply privately to one client. Why cant they reply publicly? What do they have to hide?
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Replies (5)0
Replies (5)
Absa's replyOfficial
23 Jun 2021, 09:20 Dear Beverley Lyle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care
Absa's reply23 Jun 2021, 09:20
Official
Dear Beverley Lyle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care
BL
Beverley L's updateReviewer Update
24 Jun 2021, 11:18At 09:20 on 23 June 2021, ABSA rep**** to my review, stating that they would contact me within the next four hours. Twenty six hours later, I am still waiting.
BL
Beverley L's update24 Jun 2021, 11:18
Reviewer Update
At 09:20 on 23 June 2021, ABSA rep**** to my review, stating that they would contact me within the next four hours. Twenty six hours later, I am still waiting.
Absa's replyOfficial
24 Jun 2021, 12:18Dear Beverley Lyle Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Absa's reply24 Jun 2021, 12:18
Official
Dear Beverley Lyle Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care
BL
Beverley L's updateReviewer Update
24 Jun 2021, 16:52Dear Rezona,
Please advise why you are sending emails with suspicious attachments that violate my mail servers policies?
Again., why are our Tax Certificates only available from 1st July 2021? Most other financial institutions already have their Tax Certificates available, Why is ABSA different. You have had more than three months since the end of the Tax Year to prepare the Certificates.
Again, why the secrecy? Why not tell everyone. Why only private messages?
Please advise why you are sending emails with suspicious attachments that violate my mail servers policies?
Again., why are our Tax Certificates only available from 1st July 2021? Most other financial institutions already have their Tax Certificates available, Why is ABSA different. You have had more than three months since the end of the Tax Year to prepare the Certificates.
Again, why the secrecy? Why not tell everyone. Why only private messages?
BL
Beverley L's update24 Jun 2021, 16:52
Reviewer Update
Dear Rezona,
Please advise why you are sending emails with suspicious attachments that violate my mail servers policies?
Again., why are our Tax Certificates only available from 1st July 2021? Most other financial institutions already have their Tax Certificates available, Why is ABSA different. You have had more than three months since the end of the Tax Year to prepare the Certificates.
Again, why the secrecy? Why not tell everyone. Why only private messages?
Please advise why you are sending emails with suspicious attachments that violate my mail servers policies?
Again., why are our Tax Certificates only available from 1st July 2021? Most other financial institutions already have their Tax Certificates available, Why is ABSA different. You have had more than three months since the end of the Tax Year to prepare the Certificates.
Again, why the secrecy? Why not tell everyone. Why only private messages?
Absa's replyOfficial
29 Jun 2021, 07:31Dear Beverley Lyle Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Absa's reply29 Jun 2021, 07:31
Official
Dear Beverley Lyle Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards, Rezona Louw Group Customer Care