ABSA Tambotie Mall, Randfontein no customer service, 2nd complaint, no improvement

ABSA Tambotie Mall, Randfontein. There is a big problem in this branch. This is my second complaint about this branch, no improvement whatsoever!!!! Old people are sitting in this branch for hours to be helped. The employees are mostly at the back of the office and not visible. The customer service, 3 staff members, are most of the time in the back of the office and not helping people. How long can it take for change of address when you are at the branch at 9am in the morning - 3 hours plus. I am sure all customers are experiencing this when visiting the branch. Previously a lot of excuses were given when i complaint. I am not interested in excuses, i want to see improvement. I am complaining on this platform, maybe, just MAYBE ABSA HQ WILL SEE THIS AGAIN AND DO SOMETHING. No use speaking to the staff members or the manager at the branch. There is a serious issue in this branch!!!!! No use phoning me as i do not want to hear the excuses, rather take the time to investigate and solve the issues