FP
FAIR P
1 reviews | Active since Sept 2019
28 Mar 2023, 15:55
ABSA taking too long to process deseased estates
After waiting 1 1/2 for ABSA Deseased Estate to wind out and transfer a deseased bank account to the estate , and still waiting, we have had to take decision as family to move accounts because this incident cannot be repeated when next people pass away
Other South African banks have taken at most 6 months to process the estate
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
29 Mar 2023, 08:02Dear Zain Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply29 Mar 2023, 08:02
Official
Dear Zain Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
12 Apr 2023, 11:13Dear Mr Timol
We refer to your complaint.
Our Deceased Estates department requested the below information.
Certified documents to enable us to complete your request:
Certified power of attorney because instruction is not directly from executors or instruction from both executors.
Certified ID and proof of address for agent appointed on power of attorney.
NB: Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 12 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint.
Our Deceased Estates department requested the below information.
Certified documents to enable us to complete your request:
Certified power of attorney because instruction is not directly from executors or instruction from both executors.
Certified ID and proof of address for agent appointed on power of attorney.
NB: Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 12 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
Absa's reply12 Apr 2023, 11:13
Official
Dear Mr Timol
We refer to your complaint.
Our Deceased Estates department requested the below information.
Certified documents to enable us to complete your request:
Certified power of attorney because instruction is not directly from executors or instruction from both executors.
Certified ID and proof of address for agent appointed on power of attorney.
NB: Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 12 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint.
Our Deceased Estates department requested the below information.
Certified documents to enable us to complete your request:
Certified power of attorney because instruction is not directly from executors or instruction from both executors.
Certified ID and proof of address for agent appointed on power of attorney.
NB: Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 12 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
20 Apr 2023, 10:39Dear Mr Timol
We refer to your email below.
Please accept our sincere apology for any inconvenience caused.
Thank you for the information provided
The matter was referred to our Deceased Estates department and they confirmed that the following information is still outstanding.
Kindly provide our office with the below documents to ensure effective investigation and feedback.
Certified proof of legal existence for the entity on power of attorney, e.g., CIPC, partnership agreement, fidelity fund certificate if not a registered entity, etc ( VALLY CHAGAN & ASSOCIATES).
Certified proof of business address for VALLY CHAGAN & ASSOCIATES.
Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 20 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
We refer to your email below.
Please accept our sincere apology for any inconvenience caused.
Thank you for the information provided
The matter was referred to our Deceased Estates department and they confirmed that the following information is still outstanding.
Kindly provide our office with the below documents to ensure effective investigation and feedback.
Certified proof of legal existence for the entity on power of attorney, e.g., CIPC, partnership agreement, fidelity fund certificate if not a registered entity, etc ( VALLY CHAGAN & ASSOCIATES).
Certified proof of business address for VALLY CHAGAN & ASSOCIATES.
Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 20 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
Absa's reply20 Apr 2023, 10:39
Official
Dear Mr Timol
We refer to your email below.
Please accept our sincere apology for any inconvenience caused.
Thank you for the information provided
The matter was referred to our Deceased Estates department and they confirmed that the following information is still outstanding.
Kindly provide our office with the below documents to ensure effective investigation and feedback.
Certified proof of legal existence for the entity on power of attorney, e.g., CIPC, partnership agreement, fidelity fund certificate if not a registered entity, etc ( VALLY CHAGAN & ASSOCIATES).
Certified proof of business address for VALLY CHAGAN & ASSOCIATES.
Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 20 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
We refer to your email below.
Please accept our sincere apology for any inconvenience caused.
Thank you for the information provided
The matter was referred to our Deceased Estates department and they confirmed that the following information is still outstanding.
Kindly provide our office with the below documents to ensure effective investigation and feedback.
Certified proof of legal existence for the entity on power of attorney, e.g., CIPC, partnership agreement, fidelity fund certificate if not a registered entity, etc ( VALLY CHAGAN & ASSOCIATES).
Certified proof of business address for VALLY CHAGAN & ASSOCIATES.
Please forward the outstanding documents to the following generic email box only ***ca
FICA purposes all documents need to be certified.
Kindly provide our office with the above information by close of business 20 April 2023.
Trust the above is in order.
Kind regards,Group Customer CareRezona Louw