ABSA TAKING MY MONEY!!!

About 6mths ago I upgraded from a silver to gold credit card. when I went to the bank to collect my credit card the consultant said that my silwer account is now closed, she cut the card on my request and removed the account from my cheque account which is linked AND SHE LINKED MY NEW GOLD CREDIT CARD WITH MY CHEQUE ACC.about 4 months later absa contacted me and said I am not paying my card and I confirmed I did every month.. so we discovered the silver acc was never closed AND ABSA ARE TAKING THE MONEY IM PAYING DIRECTLY INTO MY GOLD ACC FOR MY SILVER ACCOUNT THEREFOR ACCORDING TO ABSA MY GOLD CARD IS NOT BEING PAID.i went to the branch and no-one can resolve this problem. how can money go to an account I do not even have the acc particulars for. NOW AGAIN I PAID MY GOLD CREDIT CARD DIRECTLY FROM MY CHEQUE ACC AND ONCE AGAIN IT DOES NOT REFLECT ON MY GOLD ACC SO I ASSUME ONCE AGAIN IT WENT TO MY SILVER CARD WHICH ARE CLOSED AND DOES NOT EXIST. IF THIS IS NOT RESOLVED SOON AND SOMEONE CONTACT ME I AM GOING TO CLOSE MY ACCOUNTS WITH ABSA BECAUSE ITS THE WORSE SERIVE EVER!!!!