RZ
Rozanne Z
1 reviews | Active since May 2020
09 Feb 2023, 09:00
ABSA taking months to send documents.
Worst customer service ever. It has been more than a month of sending emails, making calls, sending emails again, just to get my paid up letters. I STILL HAVE NOT RECEIVED ANY FEEDBACK OR MY PAID UP LETTERS!!!
I have been a client for my whole life, but I am done now. Worst bank ever.
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Replies (1)
Absa's replyOfficial
09 Feb 2023, 09:24Dear Rozanne Van Zyl, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply09 Feb 2023, 09:24
Official
Dear Rozanne Van Zyl, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,