ABSA taking money without permission

Really had a very bad experience with ABSA. Yes, i owe them money, but they show no empathy. My cheque account was handed over to collections and i was told to open a new account. Due to the fact that i was a real estate agent, i did not get a monthly salary but comm only and not monthly. So my bank chargers grew on my cheque account. Praise God i now have a more stable job and a fix salary. I was told to open a new account seeing that i could not access my money. I did so and was told that i must call collections from within the bank and ask them to free the money so that the balance can be paid over to my savings, this would take 24 to 48 hours. 72 hours later and 4 calls to collections, only then was my money available with no appologies from the bank for inconvenience.

Then my ABSA vehicle finance was also in trouble due to my lack of consistant income. It was handed over to the attorneys. I made arrangements with the attorneys to pay fridat=y past, but that never happened due to the fact that collections at ABSA never freed my money on friday. When my money was then freed on SATURDAY and my salary for half a month only R5900, ABSA without permission deducted R2000 from my account, that is after i made arrangements to pay them the R300 friday, when friday my money was not available, i said that i would pay them monday, which today i did. When i called ABSA to reverse my R2000 they said that because i did not own up to my propmise, they are not allowed to reverse my money. Meaning that they got the R2000 they took from me and the R300 i paid to their attorneys. They do not even care after i explained that i have three kids ,rent, school fees and transport to pay. I promised my kids that i will start paying them from January seeing that GOd has blessed me with a more stable job, now they dont belive me because ABSA do not care as long as they get their money.

Really unhappy client

Planning on changing banks so that this will never happen again