Absa taking chances with charges hoping clients dont see

Item: Absa
Rating: 1
Author: Twanette L

I have two account with Absa i complained about a R130 charge on my trust account and this was refunded to me on Thursday after three weeks of harassing them to do the jhl.

This morning both my accounts was debited with R130 each over and above the normal fees.

How is this possible? What is going on with your systems. I demand this to be rectified mmediately and my account to be fixed.

Helpful (0)

Replies (2)

Absa's replyOfficial

03 Feb 2020, 11:51

Dear Twanette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply03 Feb 2020, 11:51

Official

Twanette L's updateReviewer Update

04 Feb 2020, 13:58

Dear Basani

Thank you for getting back to me. Mark du Toit resolved the issue and explained the various charges to me. He also made a refund to my account. Thank you so much for not discarding my concerns.

With service like I received from Mark gives me hope again

Twanette L's update04 Feb 2020, 13:58

Reviewer Update