ABSA TAKING AWAY THESE SO CALLED POSSIBILITIES

Extremely unhappy and confused with the treatment I have received from ABSA. I processed an application early March online and received correspondence that I needed to email my supporting documentation which I did, waited a good 2 weeks and no feedback then I decided to call them ( you stay on the line for over 20 minutes before being attended) the lady advised that my application was in the validation department and I needed to wait for them, that was another week of waiting with no feedback and I called again where I was told I needed to go to the branch to be fica validated and i wasn’t every happy with this but went ahead and got myself validated then I called in to inform them only to be told my application was no longer active and I needed to reapply, I refused to do so as I had already app**** but ended up doing so anyway, I was informed I’ll receive feedback by Tuesday which is today and still no feedback. I called in and as I was busy with a consultant my airtime ran out because one must wait over 20 minutes to get attended, this lady has all my details as she validated me but she didn’t even bother calling back after the line cut. I am extremely disappointed with how this is being handled and need urgent feedback