Hellopeter
Share Your Experience
CC
Cornelia C

1 reviews | Active since Apr 2012

11 Jan 2023, 18:20

Absa takes money without permission

Absa took money from my savings account. More than R5000. No permission. This was the second time. Absa has no permission on my savings account. Hou can you just do a journal debit. Any date you want en when you want. This is plain *****ing. Nobody authorized any payment what so ever. I need the money refunded IMMEDIATLY. You can't jump from accounts as you like.

0
Replies (5)
Absa
Absa's reply12 Jan 2023, 12:17
Official
Dear Cornelia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***1. Kind regards,Vanessa CroweGroup Customer Care
CC
Cornelia C's update12 Jan 2023, 13:32
Reviewer Update
Called absa card devision this morning. The Lady was unbelievable rude and said their is no chance to get my money back. I am behind in payments. I m7st make arrangements. Why not contact me and say this is the situation. Now we just take your money. So if you have money outstanding on you card or car ect. They can take your whole salary just like they want to. No arrangement with you nothing in wrighting. This was my kids school fee.

Utterly dissipointed.
Absa
Absa's reply12 Jan 2023, 14:50
Official
Dear Cornelia I note your further concern and will bring this to their attention Kind regards,Vanessa CroweGroup Customer Care
CC
Cornelia C's update16 Jan 2023, 11:52
Reviewer Update
Absa has time till tomorrow like they asked. I bet there won't be any response or refund.


Absa
Absa's reply16 Jan 2023, 15:51
Official
Dear Cornelia RE  complaint reference number  C-***1.

I have just sent you an email in this regard Kind regards,Vanessa CroweGroup Customer Care