LA
Lou-Ann Anderson
1 reviews | Active since Mar 2009
03 May 2021, 21:25
ABSA takes money after account closed
I have paid off a loan with ABSA in full and final settlement and sent email verification of payment requesting this loan to be closed. Monthly charges are being added to the account which I requested closure of. Monthly I send email follow up requesting account to be closed. This month ABSA without my consent debit my cheque account for an amount for the loan that has been paid in full and final settlement. How is this allowed? How can they continue to ***** your money? I find this unacceptable. I am working towards closing all accounts with ABSA and moving to an entirely different bank after 25 years.
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Absa's replyOfficial
04 May 2021, 09:13Dear Lou-Ann Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care
Absa's reply04 May 2021, 09:13
Official
Dear Lou-Ann Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care