GM
Gerda M

1 reviews | Active since Jan 2014

02 Mar 2019, 21:43

ABSA takes money

Hi ABSA, You deducted a R100 extra from my account. I know an unauthorised dr bal fee is charged if your account goes on a negative balance without having an overdraft facility.

The problem with this is that you ABSA are the problem. YOUR system was faulty in December, so you took double internet banking fees in Jan. I was not prepared for that. So my account whent into the red. I transferred money immediately. Still note, this whole lot was your lousy mistake. Without any PRIER notice. What's the use in sending out notices afterwards??? Then you still take extra money from me?? This is outrageous!!

0
Replies (2)
Absa
Absa's reply04 Mar 2019, 12:40
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
GM
Gerda M's update04 Mar 2019, 17:09
Reviewer Update
Thank you very much Daphne! Much appreciated!