aK
aslam K

1 reviews | Active since Oct 2020

12 Nov 2020, 23:02

ABSA takes me for a RIDE

Decided to open an absa account.. Daily withdrawal limit as I was told is R4500 per day.. So increased it to R5000pd...over a period of a week and half I withdrew the daily limit and only to get vto the atm and punch in 5000 then the machine says it only ha 2000...so I had to do 3 withdrawals to get the required amount.. So this happened every day where the machine didn't deliver on my request.... Month end arrives and ABSA deducts R1400 for the withdrawal.. Yet I stuck to the daily amount I set it at..... Eventually I get to the bank and I dispute the charges.. Onlyy to be told the R4500 limit is for the month and not per day..***.. going to close this soon before the next pay check goes in.. I was initialy told from the outset that SPAR AND Checkers the withdrawals are FREE.. but the atm backed by ABSA is my preferred choice cos I opened the account with them.. ABSA.. if the withdrawal are FREE here then you should do the same tooo.. Taken for a R1400 ride.. And they are not even an UBBER or TAXIFY. or BOLT.. that would have been more enjoyable.. This ride with Absa gives me motion sickness.

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Replies (1)
Absa
Absa's reply13 Nov 2020, 10:58
Official
 Dear Aslam
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
  Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management