Absa takes forever to open a business account

On 11 April 2018 I started the process to open an account for my family trust at the Absa Montana Branch, Pretoria. On 4 June 2018, I inquired to the progress with opening the account where after ABSA seemed to awaken and requested two more documents from me. On 7 June 2018 they confirmed in an email that they have received all the documents to open the account. On 11 June 2018 after another inquiry from me they escalated the slow progress to management. On 13 June 2018 I wrote an email expressing my frustration with the lack of progress and requested that senior management reply to my mail. Up and till today I have not received a single response to my this mail. On 18 June 2018 I called the complaints hotline and was provided a reference number. Since then I have been in regular contact with the hotline personnel, but to my utter frustration their feedback was superficial and they could not provide substantial information to what was keeping the account from being opened.

I have been a client of Absa bank for more than 30 years, many of them with their Private Bank, and this is the worst service I have ever received. I cannot believe that it takes more than 3 months to open an account. I will strongly advise anyone not to open a business account with Absa, their service is atrocious.