ABSA TAKE UR MONEY AS THEY WISH

I opened an account with ABSA online. I got an error and started again. This resulted in TWO accounts being opened. I went to KOLONNADE BRANCH to activate my account and get the advise I need in opening the right product. I CLEARLY told the consultant that I want an account where I pay one fixed fee per month and it should cover all my transactions. I made it clear that i do not want any surprises and that she needs to be sure about my package. She was very friendly, giving me advise and assured me that I will only pay one fee per month. FALSE FALSE FALSE! LIES LIES LIES! THis is how ABSA CATCH YOU OUT AND TAKE YOUR MONEY!!! They took the fee of R49 PLUS Another R798!!! I called call centre, they admitted that the consultants DONT tell u all u need 2 know. I was advised to email [Email Removed] and explain myself. I did this 7 times, NO REPLY. I went to branch, they were going to look into this and call me back...NEEDLESS TO SAY...NO REPLY. THEY WILL NOT REFUND MY MONEY AS THEY ARE KNOWN TO TAKE MONEY THAT DOES NOT BELONG TO THEM!!!!!! ABSA IS THE MOST USELESS BANK EVER. DISHONEST